Managed IT

Support in Derby

Compliance-driven IT support for East Midlands businesses.

PKF Infuse is part of PKF, a global network of business advisors operating in 150 countries. Compliance is in our DNA.

Where other IT providers focus purely on technology, we understand business risk, governance, and regulatory obligations, and we build IT support around them.

Ranked 7th in the UK and 2nd in the Midlands on the prestigious Channel Futures MSP 501 list. Based at Prospect House in Pride Park, Derby, right at the heart of the city’s thriving business district.

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Local Roots, National Reach

We're a Derby IT company through and through, with deep roots in the East Midlands and a genuine commitment to the businesses and communities we serve.

Our headquarters are at Prospect House in Pride Park, Derby’s premier business park, home to many of the region’s most ambitious companies. From Pride Park we support businesses right across Derby; from the Cathedral Quarter and city centre to Wyvern Business Park, Meteor Centre, and out to surrounding areas like Mickleover, Littleover, Spondon, Chellaston, and Alvaston.

Whether you are a manufacturing business near the old railway works or a professional services firm in the city centre, we understand your environment and can be on-site quickly when you need us.

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Offices across the Midlands

Our presence extends well beyond Derby. With offices in Nottingham, Birmingham, and Ashbourne, we deliver the same fast, reliable on-site support whether your business operates from the Nottingham Lace Market, Birmingham’s Jewellery Quarter, or the Derbyshire Dales. This regional footprint means we can respond quickly wherever you are, combining local knowledge with the resources and expertise of a top-ranked national MSP.

Part of the East Midlands Business Community

The East Midlands has a proud heritage of engineering, manufacturing, and innovation, from Rolls-Royce and Bombardier in Derby to the creative and professional services firms that drive the region’s economy today. We're proud to be part of that heritage, supporting local businesses with IT that helps them compete nationally and internationally.

A True Business Partner, Not Just a Helpdesk

We don’t just fix problems when they break. We sit alongside our clients as a trusted technology partner, helping them plan, grow, and stay protected.

Our clients treat us as an extension of their own team. We attend strategy meetings, advise on technology investments, help with budgeting for IT spend, and proactively bring ideas to the table. When our clients grow, we grow with them. When they face challenges, whether that’s tightening their cyber security, a compliance deadline, or an office move, we're the first people they call.

This is what happens when your IT provider is part of a global network of business advisors. We think like business people, not just technicians. We understand your commercial pressures, your regulatory obligations, and your growth ambitions and we align your IT to support all three.

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Infuse have delivered IT support to us for many years. We wouldn’t hesitate in recommending them to other companies.

Ford and Stanley

★★★★★

As always, PKF Infuse were patient and understanding, resolving my issue quickly and professionally. Fabulous service all round.

B Price Ltd

★★★★★

Supportive and so patient. Very quick and won't stop until they have resolved the issue.

Chevron Traffic Management

★★★★★

PKF Infuse have been a great help with a very frustrating problem. Hats off to you! Thank you.

Millennium Site Services

★★★★★

Really happy, Help was given when needed, quick response and easy fix. Thank you!

Wallquest

★★★★★

All the staff are helpful and courteous and have a great customer-centric approach

Google Review

★★★★★

IT Support Built on a Foundation of Compliance

PKF Infuse is a group company of PKF Smith Cooper, one of the Midlands’ leading firms of accountants and business advisors with offices across Derby, Nottingham, Birmingham, and Ashbourne.

As part of the PKF international network, we work alongside audit, tax, and advisory professionals every day. This means we don’t just think about IT, we think about how IT supports your compliance obligations, protects your data, satisfies your insurers, and meets regulatory requirements.

Whether your business needs to meet Cyber Essentials, GDPR, industry-specific regulations, or cyber insurance requirements, our approach to IT support has compliance and governance built in from the start.

No other IT support company in the East Midlands can offer this perspective.

What's Included in Our Managed IT Support?

When you partner with PKF Infuse for managed IT support, you get a comprehensive service designed to keep your business running smoothly, securely, and compliantly:

• 24/7 proactive monitoring of your servers, networks, and endpoints from our Pride Park HQ. We spot issues before they affect your business.

• Microsoft-certified helpdesk available by phone, email, and ticket portal. You'll speak to qualified technicians who know your business, not a call centre.

• Unlimited remote support, with no cap on the number of support requests your team can raise

• Fast on-site support across Derby, Nottingham, Birmingham, and Ashbourne from our local offices.

• Proactive patching and updates, with regular maintenance to keep your systems secure and current

• Hardware and software lifecycle management. We track what you have, when it needs replacing, and help you budget for it.

• Regular IT health checks and reporting. Clear, jargon-free reports so you always know where you stand.

• Dedicated account management, with a named contact who knows your business, your systems, and your goals.

• Compliance-aligned security practices built into your support plan from day one, not bolted on as an extra.

How It Works

Switching IT providers should be straightforward, not stressful. Here’s how we make the transition smooth:

Step 1 — Free IT Consultation

We meet at our Pride Park office or at your premises for a straightforward conversation about your business, your challenges, and your compliance obligations. No jargon, no hard sell, just an honest assessment of where you are and where you could be.

Step 2 — Full IT Audit

We carry out a thorough audit of your infrastructure, security posture, and any compliance gaps. You get a clear, written report of where you stand and what needs attention, whether you choose to work with us or not.

Step 3 — Smooth Onboarding

We handle the transition with minimal disruption to your team. We document everything, set up monitoring, and make sure your people know exactly who to call and how. Your team won’t miss a beat.

Step 4 — Ongoing Proactive Support

This is where the real partnership begins. Regular strategic IT reviews keep your technology aligned with where your business is heading. We don’t wait for things to break. We actively work to make your IT better, safer, and more cost-effective over time.

Why Choose PKF Infuse Over Other Derby Providers?

1. Compliance in Our Blood

As part of a global network of business advisors, we understand government, risk and regulation in a way no other local MSP can. Compliance is built into everything we do.

2. Independently Ranked Among the UK's Best

Ranked 7th in the UK on the Channel Futures MSP 501 list and 2nd in the Midlands. This isn't a self awarded badge, it's an independent globally recognised ranking based on growth, operational efficiency and service quality.

3. Four Offices Across the Midlands

Derby Pride Park, Nottingham, Birmingham and Ashbourne, meaning fast on-site response times wherever your business is based. Most local competitors operate from a single location.

4. Microsoft Solutions Partner Accredited

Our helpdesk is Microsoft-certified and Cyber Essentials compliant. We help our clients achieve certification too.

5. Over 25 Years of Experience

Supporting East Midlands businesses from SMEs to international organisations, our partnerships are measured in years, not tickets.

6. A True IT Partner

We align technology with your business strategy and compliance obligations. We don't just wait for things to break. We proactively drive improvements and help your business grow.

Who is Managed IT Support For?

We work across professional services, manufacturing, engineering, education, healthcare, and regulated industries. With offices in Derby, Nottingham, Birmingham, and Ashbourne, we are well positioned to support businesses across Derbyshire, Nottinghamshire, the West Midlands, and the wider East Midlands region.

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Our managed IT support is designed for SMEs with 10 to 250 users across Derby and the wider Midlands. It’s ideal for:

• Businesses without an in-house IT team who want to fully outsource their IT to a trusted partner

• Businesses with an existing IT person who needs specialist backup, extra capacity, and strategic support (co-managed IT)

• Businesses in regulated industries where compliance, data protection, and governance are critical

Frequently Asked Questions

How quickly do you respond to IT support requests?

Our Microsoft-certified helpdesk is available during business hours by phone, email, and ticket portal from our Pride Park headquarters. Most remote support requests are acknowledged within 15 minutes, with critical issues prioritised immediately. For on-site visits across Derby, Nottingham, Birmingham, and Ashbourne, we typically respond the same day or next business day depending on urgency.
Can you work alongside our existing in-house IT team?
Which areas do you cover for on-site IT support?
How much does managed IT support cost?
How do you help with compliance and Cyber Essentials?
What makes PKF Infuse different from other IT support companies in Derby?

We are part of PKF Smith Cooper, a leading firm of accountants and business advisors with a presence across the Midlands and connections to the global PKF network. This means we understand business risk, governance, and regulatory obligations in a way no other IT provider can. We don’t just fix computers — we align your technology with your business strategy and compliance requirements. And we have the independent MSP 501 ranking to prove we deliver.
What industries do you specialise in?

Experts in our field

Nearing 25 years of expertise means we’re well versed in worrying about the technical details, allowing you to focus on your business and do what you do best.

We consider ourselves a true partner to our customers – always on hand to offer advice, implement technological and system changes and get you back online whenever you need us. Gone are the days of just ‘turning it off and on again’, with us you can sleep easy in the knowledge that you will receive straightforward IT solutions that continue to keep your business moving.

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